Refund Policy

1. 7-day money-back guarantee

We offer a 7 calendar day money-back guarantee on all subscriptions and one-time project passes purchased through Truvidex. The refund window starts on the date of payment.

2. Eligibility condition

A refund is available when the account has used fewer than 20% of the claims allocated to the purchased plan or pass. This allows you to evaluate the full 7-stage pipeline on real material without committing to the full quota.

Refunds may be declined where:

• the claim usage threshold has been exceeded;
• the request is made more than 7 calendar days after payment;
• there is evidence of abuse, repeated refund cycles, or chargeback fraud.

3. How to request a refund

Email [email protected] and include:

• the email address of your Truvidex account;
• the Paddle transaction number or receipt (from your payment confirmation email);
• a short statement of the reason for the request (optional, but helps us improve).

4. How refunds are processed

Refunds are issued through the payment gateway Paddle, our Merchant of Record, back to the original payment method. Approved refunds are typically completed within 5–10 business days, depending on your bank or card issuer. Any fees charged by the payment provider are handled in accordance with Paddle’s policies.

5. Statutory rights

Nothing in this policy limits mandatory statutory rights, including the EU/UK consumer right of withdrawal where it applies. If you are entitled to a statutory refund, the relevant statutory terms prevail over this policy.

6. Contact

Questions about refunds: [email protected]. Truvidex is operated by [LEGAL ENTITY NAME], [REGISTERED ADDRESS].